Zoom wants you to be thrilled with your new purchase. If you are not satisfied with an item and need to return it, we’re here to help.

30-Days Money Back Guarantee

Our Money Back Guarantee is limited only to scooters purchased directly from our Zoom Online Store at ridezoom.co. If at any time within 30 days of receiving your order, you are not satisfied or have a change of heart, you may return it to us for a refund of your purchase price (excluding any initial shipping and handling charges).

A 25% open box fee will be assessed on any opened used unit (per unit) because we will no longer be able to sell it as new and have to spend time/effort to refurbish it. We will also not be able to refund for the initial cost of shipping (which is subsidised as free shipping and the actual cost differs for different country) and the cost of shipping back the scooter.

Please understand that we are afterall a start-up company trying to promote green and alternative transportation. We stand behind our products but also need to ensure that we have a viable business hence the need to keep the return rate fair and low. As such, we recommend customers to do their own prior research before deciding if our electric scooters are the right choice for you.

In order to qualify for a refund, you must contact us at [email protected] to obtain a Return Merchandise Authorization Number (RMA) within the specified time frame of the said product. The product must be returned to Zoom in its original packaging and condition. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our Money Back Guarantee.

Please note that the RMA number must be noted on the outside of the returned product’s package. You will be considered to have returned the said product to Zoom if you have delivered the product to a carrier and have taken all necessary steps to ensure that the product is delivered to Zoom, including paying all shipping charges in returning the product to Zoom. We advise that you select a method of shipping that is traceable.

Risk in the returned product only passes to Zoom when the product is received by Zoom and Zoom shall not be responsible for items lost in transit to us. You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 45 days of Zoom’s receipt of the returned product. In the event that the procedure herein is not followed, Zoom reserves the right to accept the return of the product on such terms that it may determine at its sole discretion.

Please note that for scooters purchased from our dealers, we can only assist in warranty support.

Warranty Support

Your Products (only limited to electric scooters, whether purchased on the Website or through an authorized retailer) are warranted against defects in materials and workmanship for a period of twelve (12) months from the date of original retail purchase (if purchased at a retailer), or twelve (12) months from the date of shipment (if purchased on the Website), or other period if the Company expressly notifies you in writing (“Warranty Period”) in each case only when used in accordance with the applicable usage documentation.

If a defect arises during the Warranty Period, Company will, at its option,

(1) repair the affected Products at no charge using new parts or parts that are equivalent to new in performance and reliability, or

(2) in territories where there are no appointed service agents, send out replacement parts and offer technical videos on how to replace the parts.

The Company may at its discretion, bill the customer for shipping fees incurred with respect to shipping out replacement parts or arranging return shipping to our repair facilities and back to the customer.

This warranty excludes normal depletion of consumable parts unless failure has occurred due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship. No other person is authorized to modify this limited warranty.

Some states and countries do not allow limitations on how long such warranties, conditions, and/or implied terms may last, so the limitation described above may not apply to you. This warranty is offered in addition to rights and remedies conveyed by consumer protection laws and regulations that cannot be statutorily waived, and does not affect your applicable statutory rights.