Shipping and Delivery Policy

Where is my scooter being shipped from?

For US/Canada orders, your scooter is being shipped from our warehouse facility in US.
For Europe orders, your scooter is being shipped from our warehouse facility in Netherlands.
For the rest of the world, your scooter is being shipped from Singapore.

For Singapore

Delivery is free for all electric scooters within Singapore.

Once an order has been placed, you will received a confirmation email from us. If your order is placed before 4pm on a business day (Mon-Fri), we can usually arrange for delivery the following business day.

Our team will contact you via phone to arrange a suitable timing for delivery once your order is confirmed.

Self-collection is also possible at our Bedok showroom.

International Orders

Processing

If your order is placed before 12pm (GMT +8), it will be processed for shipping within the same day (Monday-Friday). Orders placed on Saturdays, Sundays and Public Holidays will be processed on the following business day. Processing typically takes around 2-3 business days.

You will be informed once your order has been processed and shipped out.

Shipping Cost and Estimated Shipping Times (For Electric Scooters)

Currently, we are only able to ship to the following countries. Shipping for electric scooters is free for these countries with tracking and signature service. There are also express shipping options for certain countries only. The shipping timings below are estimates and does not include the processing time of 2-3 business days.

Business days are from Monday-Friday. Shipping delays can be expected in times of peak traffic such as Christmas and holiday season.

NOTE: We are not able to ship to PO Boxes in US/Canada, please kindly provide us with a physical address instead.

CountryMethodEstimated TimeCost
USAFree Shipping3-7 working daysFree
Europe (EU) ZoneFree Shipping3-7 working daysFree
NorwayExpress Shipping with Tracking3-7 working days400 kr
CanadaFree Shipping5-10 working daysFree
Asia (Japan, Korea, Hong Kong, Taiwan, Philippines, Malaysia, Thailand, UAE)Free Shipping4-10 working daysFree
New ZealandFree Shipping3-7 working daysFree
AustraliaFree Shipping3-7 working daysFree
RussiaFree Shipping20-30 working daysFree

Estimated Shipping Times for Accessories/Spare Parts
The estimated shipping time for accessories or spare parts is around 10-15 working days internationally.